What information do we collect? Riva Jewellery receives and retains personal information provided to us voluntarily and directly from you in instances including, but not limited to: when you subscribe to our newsletters; register an account; provide information in your account; create address book entries; compile a wish list; email friends about an item or wish list; search for products; add items to shopping cart; place an order; send a personal gift message; participate in a survey, contest, prize draw, giveaways, promotion or special event; communicate with customer service with feedback or question; provide product rating and review; interacting in discussion boards or other community features; and any other occasions when you supply your personal details and preferences to our website.
As a result of such actions, categories of personal information collected about yourself may include: name, email address, user password, gender, date of birth, age, delivery address, billing address, phone number, payment card information, order history, personal product preference and interests, sizing information, response to survey questions, correspondence with customer relations, content of ratings and reviews, personal description and pictures to your profile. In other occasions, we receive information provided by you on behalf of others, such as email addresses of friends for product or wish list sharing; gift recipient's contact information for gift orders. Such information is collected with the purpose of fulfilment of requests and orders and communication of shipment status. In these cases we rely on you to obtain their consent to your disclosure of their personal information to us.
You are given the right to opt out from supplying the above-mentioned information, though that might prevent you from enjoying some of the functions and features on our website.
How do we use the information collected?
Riva Jewellery uses the information you provided to offer you the very best online shopping experience. Your data will enable us, along with our vendors, to:
- fulfil your product orders
- confirm your order details
- facilitate payment for your purchase
- deliver merchandise and services requested
- contact you or the gift recipients in the event of order or delivery difficulties
- process your service requests
- register you an online account at www.loveriva.com
- respond to your customer service inquiries
- administer services such as email a friend, wish list, return & exchange, etc
- enable you to post your ratings and comments on our products
- facilitate activities in social networks centered around our products and services
- marketing and promotional purposes
- conduct survey, contest, prize draw, giveaways, birthday program, promotion or special events
- communicate products and services, offers, promotions and special events to you
- inform you of important policy and functionality changes
- enhance your online shopping experiences to serve you better
- conduct research e.g. web analytics and statistical surveys to understand our customers' needs
- develop and improve the content on our website
- customize your online experience with products and promotions tailored to your interest
Disclosure to Third Parties
In the event of a proposed or actual merger, acquisition, bankruptcy, reorganization, sale or purchase of our Company involving the transfer of some or all of our business assets, customer information may be one of the transferred assets as part of the transaction.
Our Security Practice
Riva Jewellery maintains commercially reasonable efforts via various physical, electronic and managerial procedures to protect personal information collected online against loss, unauthorized access, misuse and modification. Access to databases containing customers' personal data is limited to authorised employees only, who are obligated to follow our internal compliance policy in safeguarding data confidentiality. Employee violations against these practices will not be tolerated and are subject to disciplinary actions. Other industry standard security techniques employed include: firewall barriers (firewall secured server), encryption techniques and Secure Sockets Layer (SSL) certificate authentication. Furthermore, payment card details are never stored in My Account section of this site to maintain the security of these sensitive data. Whenever card details need to be confirmed in order confirmations or email receipts, only part of the digits will be revealed. Nonetheless, whilst we strive to implement strict security measures to safeguard your personal data, please be aware that no transmission of information over the internet can be warranted 100% secure. Hence we cannot guarantee the security of information transmitted to our Site, any transmission is at your own risk. In the event that personal information on our database is compromised, email notifications will be send to keep you posted on the situation and possible remedial actions. It is recommended that you carefully protect your user name and password information and make sure you sign out of your account when finishing your session in a shared computer.
Riva Jewellery may send you regular email newsletters informing you about our latest products and services, promotions and special offers. Upon registering an account at our website you will be given the option to opt out of subscribing marketing communications from Riva Jewellery. Should you like to be removed from our marketing mailing list, you can change your email preferences via one of the following means:
- click on the "unsubscribe" hyperlink located at the bottom of any email communications and follow the removal instruction
- contact Riva Jewellery's customer service at
with "unsubscribe" as the subject headline
- sign into My Accounts and update your Email Preference under the My Personal Details section
Please be aware, however, even after discontinuing subscription of our promotional emails, you may still receive necessary operational or transactional messages to service your account and process your orders. Also, upon submission of any commands to alter your email preferences, please allow 7 business days for the requested changes to take effect.
Update and Access to Your Personal Information
It remains our priority in keeping the account information of registered users of Riva Jewellery accurate, complete and up-to-date. To achieve this, given any changes to your contact details or personal preferences, users of this website are recommended to update or modify your personal data accordingly by logging on to the My Account section of our website.
Riva Jewellery acknowledges the unique privacy concerns towards children. Our website is only intended for use by adults and we request that minors under 18 years of age use our website only when accompanied by their parents or guardians. No children below the age of 13 should submit any personal information on this website and it is our policy not to knowingly collect, maintain or disclose any personally identifiable information provided online by any person under 13 years old. In the event when it comes to parents' or guardians' attention that their child has submitted his/her personal information to our website without their consent, please notify us by email at
and we will delete the relevant information from our database as soon as possible.
Links to Third-Party Sites
Retention of Personal Information